The Challenge
![](https://kaizen.com/wp-content/uploads/2022/09/productivity-teams.jpg)
Problem
• Large number of pending cases
• High average process Lead Time
• Unbalanced distribution of workload between team members
Root Causes
• Inefficiency in process handling as a result of non-value-added tasks and over-processing
• Lack of flow in process execution caused by errors, leading to process restarts
• Span of control did not allow for appropriate management and reporting
The Solution
![](https://kaizen.com/dist/filemanager/Uploads/uk/solutions_implemented_public_sec.png)
• Mizusumashi to reduce time spent on document transportation and create pace
• Process Design to reduce redundant or non-value-added tasks, creating flow and reducing process Lead Time
• Office Standard Work to improve task efficiency and automate procedures
• Daily KAIZEN™ and Leaders KAIZEN™ to adjust span of control to a manageable ratio; help plan team workload and keep track of service level KPls on a regular basis
The Results
The project had a Payback period of 5.5 months with the annual savings of £530k
![](https://kaizen.com/app/images/pt/services/Process_Efficiency_in_Public_Sec%20-%20Copy%207.png)
Non-value added tasks
Time spent on non-value added tasks reduced by 25%
![](https://kaizen.com/dist/filemanager/Uploads/uk/productivity_increase.png)
Productivity
Overall productivity increased by 15%
![](https://kaizen.com/dist/filemanager/Uploads/uk/productivity_increase.png)
Productivity
Overall productivity increased by 15%
![](https://kaizen.com/app/images/pt/services/Process_Efficiency_in_Public_Sec%20-%20Copy%205.png)
Consumable stockouts
Consumable stockouts eliminated
#public sector #administration and service
See more on Public Sector
Find out more about transformation in this sector
See more on Administration & Service
Find out more about improving this business area