Benchmarks & Client Cases

Agile Model

The Challenge



• Failure to meet the customers’ Service Level Agreement (SLA)

• High dependency on third parties

• Quantity of stocks not adjustable - late deliveries and stockouts were common

Root Causes

• Team hierarchy not focused on the best interests of the customer

• Low team maturity

• Lack of autonomy

• Team leaders and teams were not aligned with the continuous improvement process – “firefighting”

The Solution


• Teams aligned with customers’ needs

• Customer centricity

• New Value Stream: based on type of customer

• Teams focused on their performance, improvement and autonomy

• Adjustment of stock levels to customers’ demand

The Results

The project resulted in an Increase in Sales of $3.4 thousand/year and an annual Profit Benefits of $960 thousand.


Lead Time from purchase order to customer delivery

Delivery Lead Time decreased by 49%


Deliverable Time Rate

Deliverable time rate increased by 8%  


Proposal hit rate

Proposal hit rate increased by 8%


Get all the latest news about Kaizen Institute. Subscribe now.

* required fields


arrow up