The Challenge
![](https://kaizen.com/wp-content/uploads/2022/09/Agile_model_client_sup_teams_-Copy-3.png)
Problem
• Failure to meet the customers’ Service Level Agreement (SLA)
• High dependency on third parties
• Quantity of stocks not adjustable – late deliveries and stockouts were common
Root Causes
• Team hierarchy not focused on the best interests of the customer
• Low team maturity
• Lack of autonomy
• Team leaders and teams were not aligned with the continuous improvement process – “firefighting”
The solution
![agile-model-product-development-inovation](https://kaizen.com/dist/filemanager/Uploads/uk/agile_model.png)
• Teams aligned with customers’ needs
• New Value Stream: based on type of customer
• Teams focused on their performance, improvement and autonomy
• Adjustment of stock levels to customers’ demand
The Results
The project resulted in an Increase in Sales of £1.8 thousand/year and an annual Profit Benefits of £508 thousand.
![lead-time-benefits](https://kaizen.com/app/images/pt/innovation/Agile_model_client_sup_teams_.png)
Lead Time from purchase order to customer delivery
Delivery Lead Time decreased by 49%
![deliverable-time-rate-benefits](https://kaizen.com/app/images/pt/innovation/Agile_model_client_sup_teams_%20-%20Copy%202.png)
Deliverable Time Rate
Deliverable time rate increased by 8%
![hit-rate-benefits](https://kaizen.com/app/images/pt/innovation/Agile_model_client_sup_teams_%20-%20Copy%201.png)
Proposal hit rate
Proposal hit rate increased by 8%
#Business services #administration and service #culture and organisation
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